Carlotta

Return eligibility

We accept returns within 14 days of the original purchase date.

Items must be unworn, in original packaging with tags attached, and free from signs of wear.

How to initiate a return

Contact our customer service team at getintouch@flarelle.it to request a return authorization.

Include your order number and the reason for return.

Return shipping costs are covered by us, so you won't incur any shipping costs when sending items back.

Refund process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We accept exchanges for shoes that are in new, unworn condition.

Please follow the return process above and include a note indicating the item you wish to exchange for.

Non-returnable items

Please note that items purchased at a discounted price are final sale and are not eligible for returns.

Contact information

For any questions regarding shipping and returns, please contact our

customer support team at email getintouch@flarelle.it.

Shipping policy

 

Processing time

All orders are processed within 1-3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer various shipping options:

- Standard Shipping: [Estimated delivery time: 5-7 business days]

- Express Shipping: [Estimated delivery time: 1-2 business days]

International Shipping

Customers are responsible for any customs fees, taxes, or additional costs associated with international shipping.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.