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SHIPPING AND RETURNS

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SHIPPING POLICY

When will my order arrive?

  • We ship within 1-3 business days, not on weekends or public holidays. Delivery then takes 5-7 business days with standard shipping or 1-2 with express. You'll see the shipping cost at checkout, before you pay. In busy periods it can take a little longer, and we'll email you if your order is running late.

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How can I track my order?

  • We email you a tracking number as soon as your order ships.

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Do you ship outside Italy?

  • We ship worldwide.There are no customs duties within the EU. For orders outside the EU, customs duties and import taxes aren't included in our prices and are paid on delivery.

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What if my parcel is lost or damaged?

  • We're responsible for your order until it reaches you. Write to us with your order number, and a photo if it's damaged, and we'll send a new pair or refund you in full.

RETURN AND EXCHANGE POLICY

How long do I have, and is it free?

  • 14 days from the day you receive your shoes. Return shipping is on us, and we also refund the standard delivery cost of your order.

 

How do I return or exchange?

  • Let us know within 14 days of delivery by email to getintouch@flarelle.it. Include your order number. We'll reply within 2 business days with a prepaid return label. Then send the shoes back within 14 days.

 

Want a different size or colour?

  • Tell us which one. Exchanges are free, and if it's out of stock, we refund you in full.

 

What condition should the shoes be in?

  • Try them on indoors, as you would in a shop, and send them back in the original box with the dust bag. Sale items can be returned too, on the same terms. If the shoes show wear beyond trying them on, we may reduce the refund to cover the loss in value, and we'll contact you with photos first.

 

When will I get my refund?

  • Within 14 days of your request, on the payment method you used, at no cost to you.

 

What if my shoes are faulty?

  • Write to us with a few photos. Every pair has the 2-year legal guarantee of conformity, and we cover all costs.

 

Contact

  • Questions? Write to us at getintouch@flarelle.it or call or WhatsApp us on +39 333 770 8893. A real person will answer.

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